Warranty and Care Guides

SP Screens is committed to supplying you with high quality products and chooses to partner with suppliers who provide the highest quality products backed by generous warranties. SP Screens warranties provide additional peace of mind on top of Australian Consumer Law.

You can view your rights as an Australian consumer at ACCC as well as reviewing SP Screens Terms and Conditions of Sales and Installation.

Click on the below products for a summary guide to the warranties offered. Contact us for full product warranty details at salessuport@spscreens.com.au

Security Screen Doors and Windows

CommandeX Free Cleaning Mitt Offer – Register your security screen door/window warranty at www.commandex.com.au/product-warranty and you will be emailed details of the CommandeX free cleaning mitt offer.  CommandeX will post you a free cleaning mitt for your screen when you register your warranty online and email them photo of your new security screen (details are provided in the CommandeX email sent to you after your online warranty registration).

Choose from a standard 5 year supplier warranty or a 7 year extended registered warranty on perforated aluminium Xceed Mesh and Frame*. Register your warranty online at www.commandex.com.au/product-warranty

Choose from a standard 11 year supplier warranty or a 15 year extended registered warranty on 316 SecureView Mesh and Frame*. Register your warranty online at www.commandex.com.au/product-warranty

Choose from a standard 1 year supplier warranty or a 20 year extended registered warranty on 316 SaltWaterSeries Mesh and Frame*. Register your warranty online at www.commandex.com.au/product-warranty

* Locks, latches, hinges, powdercoating and Installation are covered by separate warranty terms. Please note that frames are not warranted against fading or colour change due to normal weather conditions that will cause any colour surface to fade gradually. Locks have 12 months warranty.

Click here for SaltWaterSeries Security Screens Warranty & Care Guide

Click here for SecureView 316 Stainless Security Screens Warranty & Care Guide

Click here for Xceed Perforated Aluminium Screens Warranty & Care Guide

Pleated Retractable Screens

Pleated Retractable Fly Screens are covered by supplier warranty.

Please see below warranty documents and click on your location for the relevant pleated retractable screens warranty information in your area.  2 year supplier warranty against frame defects and any ultraviolet damage of mesh. Register your warranty online by reading the below warranty document and clicking on the warranty registration link at the end of the document within 21 days of installation (not required for Coffs Harbour customers) .

SP Screens has extensively searched the Australian market to find the best retractable screens for our customers. After exhaustive testing and evaluation of most brands on the market we have chosen to partner with two wholesalers who we believe offer the best retractable products in Australia.

It is important to read the disclosure statement for pleated retractables as it contains some important points to help you make the right decision if this product is for you.

Smooth Retractable Screens

2 year supplier warranty against product defects on your smooth retractable roller fly screen. Register your warranty online by reading the below warranty documentation and clicking on the warranty registration link at the end of the document within 21 days of installation.

Aluminium Slatted Fencing, Privacy Screens & Gates

11 year supplier warranty on aluminium slats*. Register your warranty online at: www.commandex.com.au/product-warranty

*Please note that aluminium slats are not warranted against fading or colour change due to normal weather conditions that will cause any colour surface to fade gradually.

Care Instructions for Xcell Slatted Products

It is essential for all powder-coated materials to be cleaned on a regular basis to preserve the finish over the years. XCELL Privacy Screens should be cleaned at frequent intervals as indicated below, depending on the amount of contamination that builds up on the surface. The aim of the cleaning operation is to remove the grime that is deposited onto the surface without causing damage to the powder-coated surface.  The cleaning method depends on the degree of contamination. Hard cleaning is often the best way for small installations, but large expanses of powder-coated metals, as in multi-storey buildings and large commercial projects, call for carefully controlled methods to loosen deposits of dirt and grime.  The surfaces should be washed down with warm water in conjunction with a ‘soft’ cleaner such as car cleaning or dishwashing solution. Fibre brushes may be used to loosen dirt and grime, but abrasives such as sand paper or emery paper must not be used. Acidic or alkaline cleaners are also not recommended as they can damage the powder coating (pH ranging from 5 to 8). It is essential to finish off the cleaning by thoroughly rinsing all washed surfaces with clean water. Where there has been greasy deposit, the surface should be washed with a white spirit using a soft cloth. Aerosol paint graffiti can cause considerable problems due to solvents used in paint. Contact CommandeX on 1300 720 838 for advice and recommendations prior to attempting the removal of graffiti.  It is essential to note that cleansers may attack the finished surface and must not be used except in consultation with companies who specialise in cleaning powder coating metal surfaces.

Note: To successfully maintain XCELL Privacy Screens, it is important to follow the below care and maintenance advice to maintain your warranty. The recommended cleaning frequency provided here is for general guidance only. Some installations may require extra maintenance due to local environmental conditions (proximity to industrial activity, etc.)

Maximum Cleaning & Maintenance Intervals for different environments (Recommended Cleaning Frequency).  To clean and maintain Xcell products warm wash with recommended cleaner, such as car wash solution, dishwashing detergent.
Mild Environments – 6 months
Moderate Environments – 3 months
Tropical Environments – Severe 2-4 weeks

DEFINITIONS OF ENVIRONMENTS:
MILD: Being rural, away from the coast and remote from industry and urban activity
MODERATE: Being mainly urban, inland and away from heavy industrial activity.
TROPICAL/SEVERE: Being coastal/marine, subject to salt deposition and within 15km of the eastern coast or 10km of the western coast of Australia.

BasiX Safety Screens

Choose from a standard 5 year supplier warranty or a 7 year extended registered warranty on perforated aluminium BasiX Mesh and Frame*. Register your warranty online at www.commandex.com.au/product-warranty.

Click here for BasiX Safety Screens Warranty & Care Guide

Diamond Grille Screen Doors & Windows

1 year warranty including diamond grille frame and lock. Excludes flyscreen. Warranty automatically registered with SP Screens from the installation date.

Care & Maintenance of Diamond Grille Screens

Regular cleaning is necessary if the fine finish of powder coated and anodised aluminium is to be preserved. Deterioration of the coating occurs mainly as a result of grime deposition and attack by contaminated moisture, which in coastal and pool environments contain salt and sulphur compounds. Deposited grime and contamination absorbs moisture like a sponge and holds it against the powder coated and anodised surfaces. This permits the attack to proceed thereby damaging the coating which cannot be restored.

Note: To successfully maintain Diamond Grille Screens, it is important to follow the below care and maintenance advice to maintain your warranty. The recommended cleaning frequency provided here is for general guidance only. Some installations may require extra maintenance due to local environmental conditions (proximity to industrial activity, etc.)

Maximum Cleaning & Maintenance Intervals for different environments (Recommended Cleaning Frequency).  To clean and maintain Diamond Grille products warm wash with recommended cleaner, such as car wash solution, dishwashing detergent.

Mild Environments – 6 months
Moderate Environments – 3 months
Tropical Environments – Severe 2-4 weeks

DEFINITIONS OF ENVIRONMENTS:
MILD: Being rural, away from the coast and remote from industry and urban activity
MODERATE: Being mainly urban, inland and away from heavy industrial activity.
TROPICAL/SEVERE: Being coastal/marine, subject to salt deposition and within 15km of the eastern coast or 10km of the western coast of Australia.

Steel Doors & Windows

Lifetime warranty* on workmanship (joints, welding, steel) and 1 year warranty* on powder coating and accessories (Locks/handles/cylinders). *Warranty is void when installed in a property considered to be in a highly corrosive environment. In the extremely rare instance that a customer is deemed to be in a highly corrosive environments, they will be advised at their final check measure that their warranty is void and will have the opportunity to cancel their order.

Care & Maintenance of Steel Doors & Windows

Steel Doors do not require a lot of maintenance, but as with any powder coated product should be cleaned regularly for maximum longevity. Cleaning instructions are simple. Dip a soft cloth into a ph. neutral detergent such as car washing solution or dishwashing detergent. Dry off the unit using a similar soft cloth or chamois. If fitted with fly screen product, clean gently and do not tear. Always lubricate the moving parts of the product after cleaning. Use a lubricating silicone spray for this purpose, purchased from any hardware store.  Frequency of Cleaning and maintenance instructions please refer to the below table depending on the type of environment.

Note: To successfully maintain Steel Doors & Windows, it is important to follow the below care and maintenance advice to maintain your warranty. The recommended cleaning frequency provided here is for general guidance only. Some installations may require extra maintenance due to local environmental conditions (proximity to industrial activity, etc.)

Maximum Cleaning & Maintenance Intervals for different environments (Recommended Cleaning Frequency).  To clean and maintain Steel Door & Windows warm wash with recommended cleaner, such as car wash solution, dishwashing detergent.

Mild Environments – 6 months
Moderate Environments – 3 months
Tropical Environments – Severe 2-4 weeks

DEFINITIONS OF ENVIRONMENTS:
MILD: Being rural, away from the coast and remote from industry and urban activity
MODERATE: Being mainly urban, inland and away from heavy industrial activity.
TROPICAL/SEVERE: Being coastal/marine, subject to salt deposition and within 15km of the eastern coast or 10km of the western coast of Australia.

Plantation Shutters

Basswood & Paulownia Shutters – 5 year warranty on and shutter panels structure and components and 3 Years warranty on paint.

Fauxwood shutters – 20 year warranty on and shutter panels structure; 5 year warranty on components and 3 Years warranty on paint.

It is important to read the disclosure statement for plantation shutters as it contains some important points to help you make the right decision if this product is for you.

 

Outdoor Roller Blinds

1 to 5 years limited warranty.

Outdoor Roller Shutters

1 to 5 years limited warranty.

SP Screens Installation Workmanship

SP Screens pride ourselves on being the best in the business in providing quality workmanship when installing our products.  All our installers are licenced and experienced in installing screens.  Our workmanship is covered under Australian Consumer Law which means our installers will take acceptable care to avoid loss and damage; will install a screen which is fit for the purpose it is intended and will be delivered within a reasonable time.
www.accc.gov.au/consumers/consumer-rights-guarantees consumer-guarantees

Flyscreens

Due to their delicate nature, flyscreens are not covered under additional warranty however; they are covered under Australian Consumer Law. Consumer law states that at the time of install, flyscreens’ must be of acceptable quality with no faults, they must look acceptable and have no holes that would allow a standard house fly to enter through.  As flyscreens’ are a delicate product, they are not regarded as a long lasting solution.  SP Screens is not deemed responsible for flyscreens’ that have been ripped, torn or pushed out after installation date

* Locks, latches, hinges, powdercoating and Installation are covered by separate warranty terms. Please note that frames are not warranted against fading or colour change due to normal weather conditions that will cause any colour surface to fade gradually.

Cleaning & Maintenance for Fly Screens

The fly screen mesh should be lightly dusted to maintain an unobstructed view and airflow.

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