Warranty and Care Guides

SP Screens is committed to supplying you with high quality products and chooses to partner with suppliers who provide the highest quality products backed by generous warranties. SP Screens warranties provide additional peace of mind on top of Australian Consumer Law.

You can view your rights as an Australian consumer at ACCC as well as reviewing SP Screens Terms and Conditions of Sales and Installation.

Click on the below products for a summary guide to the warranties offered. Contact us for full product warranty details at salessuport@spscreens.com.au

Security Screen Doors and Windows

Choose from a standard 5 year supplier warranty or a 7 year extended registered warranty on perforated aluminium Xceed Mesh and Frame*. Register your warranty online at www.commandex.com.au/product-warranty

Choose from a standard 11 year supplier warranty or a 15 year extended registered warranty on 316 SecureView Mesh and Frame*. Register your warranty online at www.commandex.com.au/product-warranty

Choose from a standard 1 year supplier warranty or a 20 year extended registered warranty on 316 SaltWaterSeries Mesh and Frame*. Register your warranty online at www.commandex.com.au/product-warranty

* Locks, latches, hinges, powdercoating and Installation are covered by separate warranty terms. Please note that frames are not warranted against fading or colour change due to normal weather conditions that will cause any colour surface to fade gradually. Locks have 12 months warranty.

Click here for SaltWaterSeries Security Screens Warranty & Care Guide

Click here for SecureView 316 Stainless Security Screens Warranty & Care Guide

Click here for Xceed Perforated Aluminium Screens Warranty & Care Guide
- Click Here For 12 Months Locks Warranty Statement
Pleated Retractable Screens

Pleated Retractable Fly Screens are covered by supplier warranty.

Please see below warranty documents and click on your location for the relevant pleated retractable screens warranty information in your area. 2 year supplier warranty against frame defects and any ultraviolet damage of mesh. Register your warranty online by reading the below warranty document and clicking on the warranty registration link at the end of the document within 21 days of installation (not required for Coffs Harbour customers) .

SP Screens has extensively searched the Australian market to find the best retractable screens for our customers. After exhaustive testing and evaluation of most brands on the market we have chosen to partner with two wholesalers who we believe offer the best retractable products in Australia.

It is important to read the disclosure statement for pleated retractables as it contains some important points to help you make the right decision if this product is for you.
Smooth Retractable Screens

2 year supplier warranty against product defects on your smooth retractable roller fly screen. Register your warranty online by reading the below warranty documentation and clicking on the warranty registration link at the end of the document within 21 days of installation.
- Click Here For Warranty Information & Care Guide
Privacy Screens & Gates

11 year supplier warranty on aluminium slats*. Register your warranty online at: www.commandex.com.au/product-warranty

*Please note that aluminium slats are not warranted against fading or colour change due to normal weather conditions that will cause any colour surface to fade gradually.
- Click Here For Care Guide
BasiX Safety Screens

Choose from a standard 5 year supplier warranty or a 7 year extended registered warranty on perforated aluminium BasiX Mesh and Frame*. Register your warranty online at www.commandex.com.au/product-warranty.

Click here for BasiX Safety Screens Warranty & Care Guide
Diamond Grille Products

1 year warranty including diamond grille frame and lock. Excludes flyscreen. Warranty automatically registered with SP Screens from the installation date.
- Click Here For Care Guide
Steel Doors

Lifetime warranty* on workmanship (joints, welding, steel) and 1 year warranty* on powder coating and accessories (Locks/handles/cylinders). *Warranty is void when installed in a property considered to be in a highly corrosive environment. In the extremely rare instance that a customer is deemed to be in a highly corrosive environments, they will be advised at their final check measure that their warranty is void and will have the opportunity to cancel their order.
- Click Here For Care Guide
Plantation Shutters

Basswood & Paulownia Shutters – 5 year warranty on and shutter panels structure and components and 3 Years warranty on paint.

Fauxwood shutters – 20 year warranty on and shutter panels structure; 5 year warranty on components and 3 Years warranty on paint.

It is important to read the disclosure statement for plantation shutters as it contains some important points to help you make the right decision if this product is for you.
- Click Here For Warranty & Care Guide
- Click Here For Disclosure Statement
Outdoor Roller Blinds

1 to 5 years limited warranty.
- Click Here For Warranty & Care Guide
Outdoor Roller Shutters

1 to 5 years limited warranty.
- Click Here For Warranty & Care Guide
Louvre Roofs

10 Year Warranty on powdercoat; 5 Year warranty on motor, transformer and receivers; 2 year warranty to be free from defects or material workmanship.
- Click Here For Warranty & Care Guide
Flyscreens

Due to their delicate nature, flyscreens are not covered under additional warranty however; they are covered under Australian Consumer Law. Consumer law states that at the time of install, flyscreens’ must be of acceptable quality with no faults, they must look acceptable and have no holes that would allow a standard house fly to enter through.

* Locks, latches, hinges, powdercoating and Installation are covered by separate warranty terms. Please note that frames are not warranted against fading or colour change due to normal weather conditions that will cause any colour surface to fade gradually.
- Click Here For Summary Warranty Guide

Warranty and Care Guides

Security Screen Doors and Windows

Pleated Retractable Screens

Smooth Retractable Screens

Privacy Screens & Gates

BasiX Safety Screens

Diamond Grille Products

Steel Doors

Plantation Shutters

Outdoor Roller Blinds

Outdoor Roller Shutters

Louvre Roofs

Flyscreens

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