Warranty and Care Guides

11 year supplier warranty on 316 SecureView Mesh and Frame*. Register your warranty online at www.commandex.com.au/product-warranty

7 year supplier warranty on perforated aluminium Xceed Mesh and Frame*. Register your warranty online at www.commandex.com.au/product-warranty

* Locks, latches, hinges, powdercoating and Installation are covered by separate warranty terms. Please note that frames are not warranted against fading or colour change due to normal weather conditions that will cause any colour surface to fade gradually. Locks have 12 months warranty.

Pleated Retractable Fly Screens are covered by supplier warranty.

Please see below warranty documents and click on your location for the relevant pleated retractable screens warranty information in your area.  2 year supplier warranty against frame defects and any ultraviolet damage of mesh. Register your warranty online by reading the below warranty document and clicking on the warranty registration link at the end of the document within 21 days of installation (not required for Coffs Harbour customers) .

SP Screens has extensively searched the Australian market to find the best retractable screens for our customers. After exhaustive testing and evaluation of most brands on the market we have chosen to partner with two wholesalers who we believe offer the best retractable products in Australia.

It is important to read the disclosure statement for pleated retractables as it contains some important points to help you make the right decision if this product is for you.

2 year supplier warranty against product defects on your smooth retractable roller fly screen. Register your warranty online by reading the below warranty documentation and clicking on the warranty registration link at the end of the document within 21 days of installation.

11 year supplier warranty on aluminium slats*. Register your warranty online at: www.commandex.com.au/product-warranty

*Please note that aluminium slats are not warranted against fading or colour change due to normal weather conditions that will cause any colour surface to fade gradually.

1 year warranty including diamond grille frame and lock. Excludes flyscreen. Warranty automatically registered with SP Screens from the installation date.

Lifetime warranty* on workmanship (joints, welding, steel) and 1 year warranty* on powder coating and accessories (Locks/handles/cylinders). *Warranty is void when installed in a property considered to be in a highly corrosive environment. In the extremely rare instance that a customer is deemed to be in a highly corrosive environments, they will be advised at their final check measure that their warranty is void and will have the opportunity to cancel their order.

Basswood & Paulownia Shutters – 5 year warranty on and shutter panels structure and components and 3 Years warranty on paint.

Fauxwood shutters – 20 year warranty on and shutter panels structure; 5 year warranty on components and 3 Years warranty on paint.

It is important to read the disclosure statement for plantation shutters as it contains some important points to help you make the right decision if this product is for you.

1 to 5 years limited warranty.

1 to 5 years limited warranty.

10 Year Warranty on powdercoat; 5 Year warranty on motor, transformer and receivers; 2 year warranty to be free from defects or material workmanship.

Due to their delicate nature, flyscreens are not covered under additional warranty however; they are covered under Australian Consumer Law. Consumer law states that at the time of install, flyscreens’ must be of acceptable quality with no faults, they must look acceptable and have no holes that would allow a standard house fly to enter through.

* Locks, latches, hinges, powdercoating and Installation are covered by separate warranty terms. Please note that frames are not warranted against fading or colour change due to normal weather conditions that will cause any colour surface to fade gradually.