Frequently Asked Questions

We hope this list of FAQ’s can help you with some of the questions you might have.

If you need more help, our friendly Customer Service team is available to take your call Mondays thru to Fridays 9am – 5pm on 1300 939 700.

Get In Touch

Free Measure & Quote

How can I book a free measure and quote for my custom made screens?

The quickest and easiest way to book in your free measure and quote with SP Screens is to simply book online yourself. Just get your postcode ready! However we’re available Mondays thru to Fridays 9-5 to take you call too. We have listed all the ways to get in touch below.

Book Yourself In Online

  • Available 24/7 to book in you free measure and quote
  • All you have to do is click here and pop in your postcode and select your suburb
  • If we service your area it will offer you the next available time
  • Enter your name, address, email and phone number
  • Tell us what you would like a quote on & confirm your booking
  • Please note that we will send you an SMS the day or two prior with a more accurate time

Call Us

  • Available Monday through to Friday 7.30am to 5pm
  • Call our friendly team on 1300 939 700
  • One of our customer service members can help book in free measure and quote date for you
  • Please note that we will send you an SMS the day or two prior with a more accurate time

Email Us

  • Available to respond to you Monday through to Friday 7.30am to 5pm
  • Send our friendly team an email via
  • Generally we will respond to your email enquiry the same day, however best would allow 24 hours for a reply
  • If urgent, best to give us a call on 1300 939 700
  • Please note that we will send you an SMS the day or two prior with a more accurate time

Website Enquiry

  • Available to respond to you Monday through to Friday 7.30am to 5pm
  • Click here to take you to our webpage enquiry
  • You will need to pop in your name, email, phone, suburb, postcode, your message
  • Generally we will respond to your webpage enquiry the same day, however best would allow 24 hours for a reply
  • If urgent, best to give us a call on 1300 939 700
  • Please note that we will send you an SMS the day or two prior with a more accurate time

Things to think about before my free measure and quote

Some of you might be thinking “What To Think About Before My Free Measure & Quote?”. So, to help maximize your time with your local Sales Consultants, we have listed some helpful things for you to think about before we come out and meet with you in our blog link below.

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How can I go ahead with my custom made screens quote?

First of all, great to hear you’re thinking about placing your order for your custom made screens with us.

There are a couple of ways to do this. Let me walk you through the process in our blog link below.

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What is the turnaround time for my custom made screens?

As opposed to off-the-shelf DIY flyscreens and plantation shutters; custom made screens take time, but the final result is worth the wait.

An experienced installer takes precise measurements so that the product is fabricated to your specific requirements as well as meeting Australian standards and then passing our own strict quality control.

Custom made screens and shutters will fit your doors and windows perfectly and a professional installation will ensure your screens and shutters look great for many years.

Every door and window size is different, even standard size frames may drop or expand in any area around the frame over time which is why custom made screens and shutters look so much better than DIY.

Below is a guide to the turnaround time from the final check measure to installation:

  • Approx. 4-6 weeks for Security Screens, Flyscreen’s, Barrier Screens, Retractable Screens & Blinds
  • Approx. 10-12 weeks Plantation Shutters

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Do I need to be home for my free measure and quote?

Yes, it is recommended and preferred that you are home for your free measure and quote.

The initial free measure & quote is for our professional sales consultants to better understand and qualify your needs, to then provide you with a tailored solution best suited for your home.

Do you do re-meshing, repairs or maintenance on existing screens?

Unfortunately we don’t do repairs and maintenance on existing screens. This includes re-meshing old screen doors and windows. What we do do, is focus on new custom made security screens, barrier/safety screens, flyscreens, retractable screens, indoor blinds, plantation shutters and aluminium screens, gates and privacy screens for our customers.  All of our new custom made products can be found here.

Our screening solutions serve Morton Bay, Brisbane, Gold Coast, Sunshine Coast, Ipswich & Logan, Tweed Heads, Byron Bay, Ballina, Coffs Harbour, Port Macquarie, Hunter Valley, Port Stephens, Newcastle, Central Coast, Sydney’s Sutherland Shire and Northern Beaches, Canberra, Yass & Queanbeyan.

Check Measure

What is a check measure & why do I need one?

Due to all our screens being custom made, we need to have our qualified and experienced installers taking the final check measure of your screens. These measurements are the ones that your products are going to be made to.

The initial free measure & quote is for our professional sales consultants to better understand and qualify your needs, to then provide you with a tailored solution best suited for your home.

Do I need to be home for my check measure?

Yes, we need you to be home for your check measure. Unless it has been agreed to by the sales consultant that the screen area can be accessed from the outside and no internal access needed, this would be the exception.

It is also a good idea so the installer makes sure they measure the correct locations of your screens.


Why do your installers have security licences?

As the experts in security screen doors and windows, SP Screens holds a master security licence and ensures that all our installers hold all required licences for their state. In NSW, Security Screen Door and Window installers must hold a Security Licence issued by NSW police. This ensures that a background check has been done on any person installing security products in your home or business.

What to do if your installer does not turn up at your appointment?

Firstly, check your phone for a message from your installer. If an installer is running late from a previous appointment they will call you to advise of their delayed ETA. If you have received no communication from your installer please call our friendly customer service team on 1300 939 700 and they will chase our installer to inform you the reasons and ETA of the delay.

What is quality control?

Quality control is our final process of checking that your custom made screen, blinds or shutter have been fabricated to the highest standards before installation can take place. During the quality control process we are checking the colour, size and quality of your screen or shutter is perfect and that the product has no blemishes or damage from transit.

Security Screens

What doors are best for security?

There are many choices available when you are looking for a Security Door such as Diamond Grilles, Stainless Steel Mesh Doors, Perforated Aluminium Mesh Doors, or Steel Bar Doors. Security Doors come in many styles to suit all different types of homes and buildings. You should start by choosing the style of Security Door that you like and then ask the supplier for confirmation that the door has been tested to meet Australian Security Standards. It is important to check that your Security Door will be installed by a licenced security installer as even the best accredited Security Door on the market is only as good as its installation. A poorly fitted Security Door may not provide security at all so ensure you ask for for qualifications from your installer. SP Screens Security Doors are tested to Australian Security Standard and installed by licenced security installers.

How much does a security screen door cost?

Custom made products are not easy to put a price tag on as there are many variables. Generally speaking during 2021, you should budget between $1000 to $1400 to have a triple locked, standard sized Security Screen Door custom made and installed (Hinged or Sliding). A Standard size door in Australia is usually around 860mm x 2100mm, so if you have a larger door it will cost a little more.

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Can you put a pet door in a security screen door?

It is possible to have a pet door installed in your new security screen door and companies such as SP Screens can offer this.

Pet doors come is three sizes; small, medium, and large and it is important to choose the correct size for your pet and be aware that the larger the size of the pet door installed, the more the security of your screen door will be compromised.

It is important to be aware that a Security Screen Door will no longer meet Security Standards once a pet door has been installed and will be referred to as a safety door.

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How do I clean my screens?


Using mains water (not bore or tank water), hose the screens to wash salt, dirt and dust off. If using a water blaster it is best to use the car attachment or simply stand back with the nozzle at least a metre away so you do not strip the paint protection or powder-coating off the screen.


Wash the screens with a soft cloth and regular car wash and wax


Hose down to rinse the car wash and wax cleaning product off the screen


You can purchase an anti-corrosion lubricant such as CommandeX Protect to extend the life of your screens.  Pour the lubricant onto a soft cloth and wipe onto the inside and outside of the screen.

How often should I clean my security screens?

The local environment in which you live will determine how often you need to clean your screens. Some climates and conditions will cause more dirt, grime, and other pollutants to accumulate on your screen door more quickly. Coastal areas, heavy industrial areas and iron red red dirt landscapes will require more regular cleaning. Use the table below as a guide for how often you should clean your screens.

Environmental Location Of Screens Cleaning Frequency
Mild – More than 10km from a saltwater coastline* Every 3 to 6 months
Moderate – Between 5km and 10kn from a saltwater coastline* Every 2 to 3 months
Marine – Between 1km to 5 km from a saltwater coastline* Every 2 to 4 weeks 
Severe Marine – Between 500m to 1km from a saltwater coastline* Every 1 to 2 weeks 
Extreme – Under 500m from a Saltwater coastline* or up to 2km where the property is located on an escarpment and the prevailing wind will carry salt air up & through the landscape.  Also, areas close to heavy industrial areas and in iron rich red dirt landscapes. Weekly

Its is important to note that not all screens will be suitable or warranted in extreme locations no matter how often you clean your screens.  Please check your manufacturers warranty terms and conditions.


It is important to note that contaminants like bird droppings or bat droppings should be washed off your screens immediately as they are very acidic and will permanently damage the powder coating.

How to get a stuck key out of a lock?

There are a few simple and effective ways to remove a key stuck in a lock. It’s really important to stay calm. Getting flustered and moving the key vigorously increases your risk of snapping the key and it’s very unlikely to help get the key out of the lock. So keep calm, try these tips below, and you should be able to avoid calling a locksmith!

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How do fire & emergency escape screens work?

Fire and Emergency Escape Screen is a security screen that can be easily opened from the inside to allow for a quick and keyless escape in an emergency. There are two styles of emergency escape screens – hinged or sliding. Your window style will determine whether you need a hinged or sliding escape screen.

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Retractable Flyscreens

What are retractable flyscreens?

Retractable Flyscreens can either slide up slide across which makes them a very suitable flyscreen for hard to screen doors and windows. Retractable flyscreens are custom made to slide away exactly how you want them to. The fly mesh is retracted away and cleverly hidden in a discrete cassette that is colour matched to your existing door or window frame. Perfect for screening wide doorways and Bi-fold doors, French doors, Stacker doors, Pivot doors, Awning windows and Casement windows. A popular type of retractable flyscreen is the pleated flyscreen which works in the same way as a concertina: by using the folds to neatly stack the mesh back into itself. When the screen is extended, a series of tensioning cords keep the mesh in position.

How much do retractable flyscreens cost?

You should budget from around $850 for a small retractable window screen approximately 1000mm x 1100mm in a standard colour and from approximately $1000 for a standard door size of 2100mm x 900mm. Most retractable fly screen suppliers provide free in-home consultations which include a no-obligation measure & quote so you can get an accurate price on retractable fly screens for your home or business.

How should I maintain my pleated retractable screen?

To help maintain the integrity of your pleated retractable screens and to maintain the warranty, we advise when not in use, ensure the pleated screen is pleated back on itself and is retracted back into its case. This helps prevent the pleats from sagging, and also helps maintain the black colour of the mesh as this will reduce sun exposure on the mesh.

How do I clean my retractable screens?

Cleaning and maintaining your retractable fly screens is important to keep them moving along their tracks smoothly and in good working condition.

The Fly screen mesh in retractable fly screens will trap airborne contaminants such as dust & salt as air flows through the screen.  Regular cleaning of your retractable flyscreens will remove these airborne contaminants & will keep your screens looking & performing their best.

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Safety Screens

What is a Safety Screen?

Safety Screens are a great entry point for reliable home safety.

At SP Screens we supply and install custom made safety screen doors and windows in a range of designs and colours to match your décor. Safety screens are also known as Barrier screens.

Our safety screens are available in woven stainless steel mesh and diamond grilles. These screens are much stronger than flyscreens and act as a security deterrent.

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Is a diamond grille screen classed as a security screen?

A Diamone Grille screen is classed as a safety or barrier screen and not classed as a security screen. 

Diamond Grille safety screens’ strength comes from a 7mm aluminium grille pressed into an aluminium frame and then finished with a flyscreen insert. Our Diamond Grille screens are much stronger than flyscreens and act as a security deterrent.

Compare our Safety Screen options here

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How much do flyscreens cost?

Standard Fibreglass Mesh Flyscreen doors are approx. $500 each with a min of 2 screen doors, and flyscreen windows are approx. $95 each with a min of 10 (if sold without any other products).

Due to all of our screens being customer made, please note your final price may vary once check measure is completed.

We offer a choice of flyscreen mesh so you can select the screen most suited to your individual needs:

  • Fibreglass Mesh – Most popular and cost effective mesh
  • Pet Proof Mesh – Harder wearing than fibreglass, ideal for pets (additional costs)
  • Bushfire Approved Mesh – A stronger mesh approved for use in fire zone areas (additional costs)
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Can You Put Fly Screens on French Doors?

Yes, the best way to screen French doors is with a retractable fly screen. Using standard hinged fly screen doors on french doors can be clunky with two sets of opening doors and is not a good option.

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Can Bi-Fold Doors Have Fly Screens?

Yes, the best way to screen wide bi-fold doors is with a retractable fly screen. Retractable fly screens can be fitted for bi-fold door openings up to nine metres wide.

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What type of blinds do you sell?

  • Roller Blinds
  • Panel Glide Blinds
  • Vertical Blinds

What fabric options do you have for blinds?

Roller Blinds Fabric Colour Range

  • Cornerstone Blackout
  • Conerstone Solarscreen
  • Karma Blackout
  • LeReve Blockout
  • LeReve Translucent
  • Linesque Blockout
  • Linesque Translucent
  • Skye Blockout
  • Skye Light Filter

Vertical Blinds Fabric Colour Range

  • Cornerstone Blackout
  • Karma Blackout

Panel Glide Fabric Colour Range

  • Cornerstone Blackout
  • Conerstone Solarscreen
  • LeReve Blockout
  • LeReve Translucent
  • Linesque Blockout
  • Linesque Translucent
  • Skye Blockout
  • Skye Light Filter

How long does it take to get my blinds installed?

Generally it will take 3-4 weeks from your final check measure.

What is the difference between outside mount and inside mount?

Some blinds are better suited to one method over the other. Obstructions in the window, such as locks, latches and mullions can also determine the best mounting method.

Inside mount refers to blinds fixed inside the window reveal. Outside mount describes when the blinds are fixed outside the window to the architrave or wall.

When choosing your mounting option, talk to one of our experts about the best mounting option for your needs.

What is a pelmet and do I need one for my blinds?

A range of optional pelmets will compliment any application. Roller Blinds can also be used in conjunction with a cassette pelmet and side channels to provide a high level light blockout solution. This is ideal for shift workers and home theatres.

100mm Universal pelmets with or without a fabric insert are an available.

What fabric is best to block out the light?

SP Screens has a wide range of block out fabric textures & colours to choose from. The best way to choose fabric for your blinds is to arrange a free consultation where we can show you real fabric samples against your walls, windows and doors to see how they will look in your home.

What fabric is best to help reduce the sun's glare?

SP Screens has a wide range of solar fabric textures & colours to choose from. The best way to choose fabric for your blinds is to arrange a free consultation where we can show you real fabric samples against your walls, windows and doors to see how they will look in your home.

What is the largest panel width for Panel Glide Blinds?

The largest panel width for a Panel Glide Blind is 1200mm.

The recommended  panel size is 450mm – 900mm.

Aluminium Slat Fencing, Screens & Gates

What colours do you aluminium slat fencing and gates come in?

We stock a range of colours and can always powdercoat to match your home and get the exact colour you require. We also have a wood effect western red cedar available.

How wide is each aluminium slat?

Each Xcell Aluminium Slat is 65mm wide and 16mm thick.

How wide can a screen span before a post or midrail is required?

Our screens can span up to 2000mm until a midrail is required and up to 2400mm until a full post is required.

What latch and locks are available?

We have a number of solid key and locking options with our premium option being latch locks with double sided keyed deadlocks of the highest quality.

Do you supply only for DIY?

No sorry, our premium quality aluminium slat privacy screens and gates are professionally installed by an SP Screens qualified tradesperson. We do not supply only.

Can I be assured of a professional tradesperson?

Yes, SP Screens installers are the best in the business! They have the experience and know-how to ensure a quality installation.

Do you do brickwork?

No sorry, you would require a qualified bricklayer to build any brick pier requires. After the brickwork is completed, the aluminium slats can be installed.

Can I choose the spacing I would like in-between each slat?

YES, SP Screens aluminium slats use a uniquely flexible slat spacing system so you can create the look that works best for your home.

What size are the posts?

Our privacy screen posts are 44mm and our gate posts and frames are 50mm.

What if my fence line is not level?

We would step your fence panels with the fall of the land, we are unable to provide racked panels.

Where can I build an aluminium slat fence on my property?

Fences can be built around your block boundary and specific requirements will vary between councils. Before you begin building your fence around your property, ensure that you openly discuss property boundary lines with your neighbours. Use your plot plan to clearly identify your plot boundary and make sure that your neighbours agree with your assessment!

Do I have to obtain a building permit?

Some fencing installations will require you to obtain a building permit from your local council for the job. It is a good idea to call your local council or planning committee before you undertake any building project on your land to make sure you are prepared. Some councils will specify how high your fence can go and where a fence is allowed to start on your property.

Is aluminium a good fencing product?

Aluminium is extremely hardy and durable, and is highly resistant to corrosion and weathering and won’t warp, burn or rot. Aluminium is also termite-proof!

How do I look after an aluminium slat fence?

Aluminium is an extremely low-maintenance product and doesn’t need to be painted and treated at all after installation. A simple clean with a PH neutral detergent, warm water and a cloth every six months or so will keep your powdercoat finish looking bright and beautiful for many years to come! Don’t forget to rinse your fence or screen thoroughly afterwards to remove any remaining soapy residue!

Can aluminium slatted screens be used for pool gates and fencing?

Yes, however it is important you check with your local council to be aware of pool safety regulations in your area.

This government site is a helpful guide to all Pool fencing legislation and easily informs you of what your legal requirements are when building your new pool fence.


Can you remove and dispose of my old fence before installing the new fence?

Yes, we can! We will quote you separately on the removal and disposal of your old fence and you can decide if you’d like us to do this for you as well.

How deep do you cement fence posts?

We cement 0.6m when digging into soil and rock and to 0.9m when it’s a coastal area with a sandy yard. The depth required to secure your fence posts will be determined by our professional installers.

Plantation Shutters

How much do plantation shutters cost?

Prices Will Vary Between Retailers (Sometimes a lot)

SP Screens consultants are often asked “how much do plantation shutters cost”?  With so many plantation shutter retailers in Australia, it can be hard to compare and decide on the plantation shutter best for you.  Not only do the materials (Timber or PVC) differ between each brand but the price can vary a few hundred dollars for each shutter.  It is worth getting a least three quotes from different plantation shutter retailers.  It pays to do your research and get quotes on the different brands of shutters available so you can see what is on offer.

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How does a pet door work?

Also known as a doggy door, our pet doors are put into the screen door when the actual screen door is being manufactured. We have also put a pet door in a window screen for a customer who had a cat that needed to get in and out of the house from a window! Therefore you could also call them cat doors.

If you want to keep your pet in the house, there is a latch you push up that stops the flap from being able to swing out, and if you want to keep you pet out of the house, there is a latch on the other side to keep the flap from swinging into the house.

Pet doors can be put in our security screen doors/windows, barrier screen doors/windows and flyscreen doors/windows, however they are not able to be put into retractable screens due to the delicate soft nature of that mesh.

Our pet doors come in black, white, primrose, stone beige, bronze and brown. Most of our customers chose the black as it seems to blend in nicley with the darker mesh on the screen. Due to our screens being custom made, you get to chose. Insert photo examples here

Pet Doors are available in 3 sizes:


The Flap Opening Dimensions are: 240mm (9½”) high x 190mm (7½”) wide. This is suitable for all size cats and small to medium size dogs


The Flap Opening Dimensions are: 305mm (12″) high x 225mm (9″) wide. This is suitable for medium size dogs.


The Flap Opening Dimensions are: 400mm (15¾”) high x 260mm (10¼”) wide. This is suitable for large size dogs

A great tip to working out what size pet door you’re after, is to cut the dimensions of the flap opening out of a piece of cardboard and see which size your pet is most comfortable going through.

What is a door closer?

There are two types of door closers. A hydraulic closer for a hinge door and a water closer for a sliding door. 

Hinge Hydraulic Door Closer

Our most popular door closer is the one used on our hinge doors. It is a hydraulic device that we can install with your screen door and is used to automatically close the door after it has been opened. It is compatible to all our hinge doors such as SaltWater, SecureView, Xceed, BasiX, Diamond Grille and Flyscreens hinge doors.

Sliding Water Door Closer

Sliding water door closer is compatible to our security screen doors such as SaltWater, SecureView and Xceed and our barrier screen doors such as Basix and Diamond Grille doors. Including stacker and middle closing doors. The sliding door closer is widely known as the ‘Water’ door closer due to the fact that it uses a unique patented speed limiting valve, operating inside a water filled tube mounted to an existing aluminium sliding door.

Warranty and Repairs

How do I get a screen repaired?

Repairs on SP Screens Products Under Warranty – All SP Screens products are covered under relevant product warranties and our workmanship guarantee.  To arrange a warranty repair, call our customer service team on 1300 939 700 or

Non-warranty Repairs – SP Screens will charge service fees for repair services on out of warranty products or recommend an alternative repairer.  To arrange a non-warranty repair, call our customer service team on 1300 939 700 or

Non SP Screens Product Repairs – SP Screens do not offer repair services for products that were not installed by SP Screens.  SP Screens will be happy to quote on the manufacture and installation of new screens.

How do I get a broken lock replaced or repaired?

SP Screens door locks have a 1 year warranty and any warranty repairs can be arranged by calling our customer service team on 1300 939 700 or  Screen Doors locks are best repaired or replaced by calling your local locksmith.