14 February 2020

Managing Customer Appointments

How Do Customer Appointments Get Scheduled?

The SP Screens Customer Service Team does it all! Our friendly Customer Service Team manages more than 23,000 calls a year.  They handle all calls and website bookings from customers looking to be booked in for a free measure & quote. As soon as our custom made screens are ready, the Customer Service Team will contact the customer to book in the installation for the next available date & time.

The scheduling of SP Screens installation jobs are managed through a sophisticated software system that optimises the installers time with the customer in mind. It’s clever enough to make sure it schedules our installers in the right area on the right day in the most time efficient schedule. This means we are able to complete more customer installations in a day without our customers left waiting and our installers wasting their precious time.  We want our licenced installers focused on installations not diary management.

Free Measure & Quote Bookings (Customer Appointments)

Conveniently, there are four ways our customers can book in an SP Screens Free Measure & Quote. Customers can:

  1. Call us on 1300 939 700
  2. Email us at salessupport@spscreens.com.au
  3. Request a quote through our website here
  4. Book an appointment directly on line here.

This is all managed by our professional and friendly National Customer Service Team which is managed by Katrina Evans-Murphy.

Installation Bookings

Once our custom made screens screens pass quality control and are marked off in our local factory, our National Customer Service Team will contact the customer to book in their installation job.  Once again, this is done using our sophisticated software system that has our customer and installers time in mind! It’s clever enough to make sure it schedules in the right area on the right day in the most time efficient schedule for you.

Contact Us

Contact us by calling 1300 939 700 or by using the simple form below, and one of our friendly consultants will get in touch.

    If your enquiry relates to fly screens please note that minimum order quantities apply. These minimum order quantities do not apply if you are also ordering other SP Screens products. Minimum order quantity of 10 for Fly Screen Windows; Minimum order quantity of 2 for Fly Screen Doors. Also, minimum order quantity of 4 for Diamond Grille windows.